![]() ![]() Move the tenant of production environments.Īn effective support process requires that a clear escalation path be defined.Create an additional LCS project in the same tenant.(You must first update and upload a new usage profile in the subscription estimator in Microsoft Dynamics Lifecycle Services. Activate a flighting feature (for example, customer and vendor master data sharing).Make performance-related requests (for tasks that can't be completed through self-service).Flag a regression in a service update, and ask for an exception opt-out.Do a point-in-time restore of a production environment after go-live.Here are some of the reasons for creating a support request: Other scenarios can usually be resolved by opening a support request. To ensure that you make the correct type of request, see Service request types and SLAs.Don't use a service request if a support request is more suitable for your case.Consider that there are turnaround times or Service Level Agreements (SLAs) for each type of service request.Recommended practices for working with the DSE team A service request might be created to request environment deployment, for example. Each request will involve designated lead time. They involve the cooperation of the Dynamics Service Engineering (DSE) team. Service requests are usually triggered by a creating a support ticket. Restart services in non-production environments.Pause upcoming automatic deployment of a service update.Move databases between non-production environments.Promote code (in non-production environments).Here are some of the reasons why a user might initiate a self-service action: Self-service actions can be triggered by users at any time and involve no lead time. Supporting actions can be grouped into three categories:ĭepending on the category, the actions are triggered in different ways and might involve different lead times. However, this support can be effective only if partners and clients correctly develop, test, configure, manage, and monitor the implemented system and its environments. Microsoft tools and support help ensure the stability and effectiveness of your environment by providing infrastructure and application support. This article explains how to engage each type of support and learn about some of the tools available. “Our VisitPay Portal takes a very consumer-friendly approach to solving both of these problems for patients,” Ivanoff says.To ensure a good experience during the implementation of a project and after go-live, it's important that you understand the different types of servicing that are available and how you can get the correct support for every scenario. “While there are any number of reasons why people pay or don’t pay their medical bills, two stand out as the most common - confusion over what is truly owed and a dearth of relevant financing options,” iVinci Health’s CEO (and former Capital One exec) Kent Ivanoff says in a statement. The company says it will use the new money to fuel its national expansion and to promote the new patient portal product. The new funding brings iVinci’s total up to roughly $6.75 million. The company took a $1.7 million funding round last April. ![]() “iVinci provides effective solutions that help us work with our patients to manage their obligations because they simultaneously provide our patients with easy-to-use online tools for managing, paying, and financing their healthcare bills.” “We find that patients are becoming increasingly challenged by health plans passing a higher percentage of each final bill onto them for payment,” said Dr. Luke’s Health System, and one other undisclosed large healthcare system. The new round, which closed on September 3, was led by Intermountain Healthcare, Inova Health System, St. The company also says it’s completed a new $5 million round of funding. IVinci offers another system that allows providers to predict when and how patients will pay, as well as an array of other forecasting, vendor management, reporting, and analytic tools to manage revenues. It’s now launching a new patient portal, called the VisitPay Portal, which hospitals can use to simplify the selection, financing, and billing of health services for their patient customers. It tells patients exactly what they owe and when they owe it, then provides online management tools and financing options. Boise, Idaho-based iVinci Health makes a series of patient billing and revenue management tools for hospitals and other healthcare providers. ![]()
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